Returns & Cancellations Policy

Many Shop Easy Furniture orders are drop-shipped, freight-shipped, specially handled, or paid through a third-party financing provider. Please review these terms before ordering so delivery, damage claims, cancellations, and payment obligations are clear.

Last updated: June 18, 2026

Questions? Contact Shop Easy Furniture at 586-233-3132 or shopeasyfurniture@gmail.com.

All sales are final after shipment or delivery

We do not accept returns or exchanges after an item has shipped, been delivered, been assembled, been used, or been specially handled, except where Shop Easy Furniture approves a damaged, defective, incorrect, or vendor-authorized claim under this policy.

Customers are responsible for confirming that the selected product, size, color, finish, quantity, shipping address, delivery access, and room fit are correct before placing an order.
Items that have been assembled, installed, modified, damaged after delivery, used, or removed from original packaging when packaging is required are not eligible for return or exchange.
Mattresses, bedding, clearance items, custom items, special-order items, open-box items, and final-sale items may have stricter limits.

Cancellation requests

Orders begin processing quickly with our fulfillment partners. Contact us immediately if you need to cancel or change an order, and we will review the request based on order status, payment status, vendor status, and delivery progress.

Orders that have not entered fulfillment or delivery coordination are generally easier to cancel.
Orders that have been processed, released to a vendor, shipped, scheduled for delivery, or are in transit cannot always be cancelled.
If a cancellation is approved after processing has started, restocking, administrative, outbound shipping, return shipping, storage, or vendor fees may apply.
Financed or lease-to-own orders may also be subject to third-party provider rules and processing timelines.

Damaged, defective, or incorrect items

If an item arrives damaged, defective, or incorrect, contact Shop Easy Furniture within 24 hours of delivery at shopeasyfurniture@gmail.com or 586-233-3132 with clear photos and a short description.

Do not assemble, use, discard packaging, or move the item to another location if you notice damage or believe the item is incorrect.
Include photos of the damaged area, the full item, packaging, shipping labels, delivery paperwork, and all boxes received.
Claims submitted after 24 hours may not be honored and may become the customer responsibility.
Approved resolutions may include replacement parts, a replacement item, repair support, vendor warranty support, or a refund for the affected component if replacement is unavailable.

Missing items or wrong quantity

If boxes, parts, hardware, cushions, or items are missing, or the quantity received does not match the order, notify us within 24 hours of delivery.

Send photos of all boxes received, shipping labels, product labels, packing materials, and the item or parts that arrived.
Keep all packaging until the claim is fully resolved because the carrier, warehouse, or manufacturer may require inspection.
Claims submitted after the reporting window may not be approved by the carrier, vendor, or manufacturer.

Freight and delivery requirements

Large furniture may ship by freight carrier, local delivery, UPS, FedEx, or another delivery service. Orders may ship from multiple authorized warehouses, distributors, or manufacturers and may arrive in separate shipments on different days.

Inspect each delivery within its own 24-hour window.
For freight deliveries that require a signature, inspect the shipment before signing whenever possible.
If visible damage is present, clearly note the damage on the Bill of Lading or delivery paperwork before signing, then contact us with photos.
Do not refuse a delivery unless the damage is clearly catastrophic or the carrier advises that the shipment is unsafe to accept.
If a shipment is refused, missed, undeliverable, returned, or stored because of a missed appointment, inaccessible location, incorrect address, or customer refusal, the customer is responsible for related outbound freight, return freight, redelivery, reroute, storage, and administrative fees.

Incorrect address, access, and abandoned shipments

Customers must provide a complete and accurate shipping address and must be available to coordinate any required delivery appointment, signature, or carrier pickup.

If an order is delayed, returned, or incurs extra fees because the address is incomplete, incorrect, inaccessible, or unavailable for delivery, the customer is responsible for all related costs.
If a carrier holds a shipment for pickup at a terminal or carrier location, the customer must pick it up within the carrier's required timeframe.
A refused, abandoned, or returned shipment does not automatically cancel the order or create a refund.
Reshipment can occur only after applicable return, storage, redelivery, reroute, and reshipment charges are paid.

Vendor-authorized returns

Some vendors may allow limited unopened returns only when a return authorization is approved before the item is sent back. Return eligibility is not guaranteed.

Vendor-authorized returns are generally limited to unopened products approved within the vendor's required claim window.
Any authorized return requires written approval or a Return Merchandise Authorization before return shipping; returns sent without approval may not receive credit.
Approved unopened returns may be subject to a restocking fee, and the customer may be responsible for return shipping unless the return is due to an approved damaged, defective, or incorrect-item claim.
Any approved return must be unused, undamaged, in original packaging when required, and in a condition the vendor can inspect and process.
Return shipping costs, freight charges, delivery fees, handling fees, storage fees, and restocking fees may be deducted from any approved refund where allowed.

Manufacturer warranty

Some products may include a manufacturer warranty in addition to any return eligibility.

Warranty terms vary by product, brand, and manufacturer.
Missing or defective parts may be handled through replacement parts when available from the manufacturer.
Warranty support may require photos, order details, product labels, and manufacturer review.

Refunds

Approved refunds are processed back through the original payment method when possible. Timing can depend on the payment processor, financing provider, bank, vendor, carrier, or leasing company.

Standard shipping is free on online orders, but special delivery, handling, restocking, return shipping, missed appointment, or provider fees may be non-refundable where allowed and applicable.
Refunds for financed or lease-to-own orders may require provider confirmation before the order can be adjusted or closed.
If an order is cancelled because an item is unavailable, we will work to cancel or refund the affected order according to the payment method used.

Financed or lease-to-own orders

Once an item is shipped or delivered, payment obligations are handled by the financing or lease-to-own provider selected by the customer.

Shop Easy Furniture cannot pause, cancel, modify, or forgive a third-party financing or lease-to-own agreement after delivery.
Provider account, payment schedule, hardship, early purchase, and contract questions must be directed to the provider.
Delivery to a carrier hold location, freight terminal, local delivery appointment, secure drop-off point, or the address provided at checkout may count as completed delivery for order and provider-review purposes.